How employers can leverage telehealth as a new frontier for a hybrid workforce


We put forward the idea of ​​working from anywhere. Now is the time to go see my doctor from anywhere. Here’s your guide to implementing a telehealth strategy.

This article is brought to you by AIA Singapore.

Modern business leaders spend a lot of time discussing the importance of making work and technology nearby work like bevel gears, calling it the way forward to propel the economy, market and workforce. working towards the future. So let’s take it a step further and see how health and technology can benefit us.

When health and technology come together, telehealth, also known as telemedicine, was born. Telehealth enables individuals to receive care from healthcare professionals through the use of two-way technologies, regardless of time and place.

Today, more than half of insurers worldwide offer telehealth services in all types of healthcare plans. Among these, more than four out of five insurers (85%) offer such services at no additional cost, with Latin America (87%) and Europe (68%) coming out on top. Asia-Pacific insurers (50%) were the most likely to only offer telehealth for certain plans, indicating the potential for employer adoption in the coming years.

The potential (and benefits) of telehealth

Closer to home, Singapore-based WhiteCoat, a healthcare provider that offers on-demand telehealth services simply through a mobile app, has seen usage increase tenfold in the past 18 months alone as teleconsultation has experienced strong growth multiplied by 3.

Known for being affordable, convenient and reliable, the organization is AIA’s exclusive telehealth provider and is available to all AIA Corporate Solutions members.

Through its system, employers and insured employees can access high-quality, high-level healthcare professionals and healthcare partners to meet all of their healthcare needs. These include:

  • Medical teleconsultations (with general practitioners, pediatricians and psychologists);
  • Chronic disease management (including home-based chronic disease screening services);
  • Specialist references, and
  • Home health screenings (for general health maintenance).

Primary care, specialty care, and related health care are all included in the telehealth brand’s comprehensive suite of services.

Choon Yen Khoo, Human Operations and Human Systems Manager, Workato Singapore, attests to the range of care provided: “I was impressed with WhiteCoat when I tried it myself for my eczema. Not only was I able to reduce my exposure to potential germs and viruses by not not having to go to the clinic, I was also able to access a qualified doctor and have my medications sent home quickly.

Not only does WhiteCoat deliver medication to patients in less than 90 minutes, the telehealth provider also offers unparalleled convenience to its corporate users.

“I started using WhiteCoat because the idea of ​​being able to see a trusted doctor without having to leave my home was very interesting to me,” says Jaime Lee, Founder and Creative Director, The Paper Bunny, which has since decided to offer this service to all its employees as part of their social benefits.

Telehealth analytics in your wellness program

In addition to reducing the risk of possible transmission during physical visits, telehealth allows employers to have increased visibility on the health of their staff.

Investment decisions are made easier when aggregated data can facilitate wellness conversations. Employers can not only benefit from in-depth medical analyzes on the health of their staff, but also examine the state of their health to avoid any risk of sick building syndrome (SBS).

In fact, employers can benefit from aggregated monthly usage reports. These include an overview of employee utilization rates, information on the average amount of bills and the most commonly viewed health conditions to provide employers with information to better understand employee behavior and manage their general well-being.

And that’s what Goh Pei Hwee, Regional Benefits Consultant, Motorola Solutions Singapore, vouched for. “The deployment of WhiteCoat at Motorola has helped our employees access faster medical care, improving their overall well-being, as well as our overall work productivity,” she said.

Easing employers’ concerns for a healthier future

The brand has an incredibly urgent role to play in the current COVID-19 environment. As the telehealth partner of the MOH Home Recovery Program, WhiteCoat is on standby for those placed into the Home Recovery Program. Members of AIA Corporate Solutions are also encouraged to teleconsult a general practitioner for medical advice, should they feel unwell after their recall.

Additionally, it is working with the AIA and MOH to cover insureds for teleconsultation costs, medications, and delivery costs if they have COVID-19.

Employers and managers concerned about easy access to Sick Leave Certificates (also known as MCs) can rest easy knowing that WhiteCoat GPs only issue MCs when deemed medically necessary. In fact, less than half of the consultations resulted in the issuance of an MC, after evaluation by the medical team. Obviously, the brand works hard to ensure consistency in the application of medical standards and also has built-in system indicators to identify potential abuses.

With such a continuum of care in place, borderless healthcare services for every employee, regardless of time and space, are now possible. Telehealth is a welcome solution that meets the needs of a hybrid workforce, providing increased access to safe, personalized healthcare from the comfort of home.

We hope this guide helps you make telehealth an important part of your wellness strategy, and we wish you a healthier workforce!

Picture / 123RF

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