New U.S. GS1 Guidance Supports Retail Industry in Claims Compliance


Guidelines specify best practices for retailers and brands to avoid and detect inaccuracies in carton packaging and carton shipments

EWING, NJ, May 4, 2022 /PRNewswire/ — GS1 United States® released a new resource to help brands and retailers leverage radio frequency identification (RFID) technology based on GS1’s Electronic Product Code (EPC) to support claims compliance, increase inventory accuracy and improve supply chain visibility.

The document, “GS1 US Claims Compliance Implementation Guideline for the Apparel Industry,” provides best practices for avoiding and detecting inaccuracies in cartons and carton shipments. Since RFID technology does not require line-of-sight for scanning, cases and cartons can be processed automatically for greater accuracy. The document also highlights use cases for specific processes, such as packaging, inspection or receiving, which can be automated using RFID technology.

“Retailers are increasingly turning to the use of item-level RFID with GS1 standards to improve in-store operations and inventory accuracy, but the technology’s potential to support compliance and reconciliation of claims remains untapped,” said Angela Fernandez, Vice President of Community Engagement, GS1 US. “This guidance will help industry stakeholders and business partners maximize their investment in RFID by arming them with the data needed to resolve claim discrepancies with business partners.”

A recent analysis of Auburn University and GS1 US revealed that the inaccuracy of cartons and carton shipments that lead to claims and chargebacks cost more than physical RFID tags, scanning equipment and other setup costs. According to a recent annual retail survey conducted by the U.S. Department of Commerce, the industry faces more than $36 billion complaints each year.

“The costs of implementing RFID have continued to drop in recent years, creating more opportunities for companies to leverage the technology for multiple business processes,” added Fernandez. “As more companies fully understand how RFID can support claims compliance as well as product authenticity, gray market tracking, value-added services and reverse logistics, we anticipate that adoption will continue to grow in the years to come.”

For more information on the RFID Claims Compliance Guideline, visit To learn more about GS1 US, visit

About GS1 US
GS1 United States®, a member of GS1 global, is a not-for-profit information standards organization that facilitates industry collaboration to help improve supply chain visibility and efficiency through the use of standards GS1, the world’s most widely used supply chain standards system. Nearly 300,000 companies in 25 industries trust GS1 US for collaboration with trading partners that optimizes their supply chains, drives cost performance and revenue growth, while enabling regulatory compliance. They achieve these benefits through solutions based on GS1’s unique global numbering and identification systems, barcodes, Electronic Product Code (EPC®) based on RFID, data synchronization and electronic information exchange. GS1 US also manages the United Nations Standard Goods and Services Code® (UNSPSC®).

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