MOUNTAIN VIEW, CALIFORNIA, November 30, 2021 / PRNewswire / – SearchUnify, a leading cognitive search platform, announced the general availability of its latest version – Mamba ’22 – from November 30, 2021. The release embodies SearchUnify’s commitment to amplifying customer support as well as self-service capabilities and contains a host of nifty enhancements that increase connectivity, efficiency, and safety quotients.
“We have always strived to increase support and self-service skills for users on our very versatile platform. Mamba ’22, too, takes businesses to the next level with the power of Real AI. This release strengthens your customer and employee experience, improves the search experience, generates more insightful analysis and reporting, and makes functional and cosmetic enhancements across the application suite to further personalize the user experience, ”says Vishal sharma, CTO at SearchUnify.
He further adds: “The protection of corporate data has always been at the forefront of our philosophy. Mamba ’22 implements robust data security policies and offers a revamped status page. “
Keeping the current scenario in mind, the latest version of SearchUnify makes remote collaboration easier than ever. The release delivers on SearchUnify’s core promise of seamless connectivity across enterprise platforms. Additionally, the release introduces support services and native connectivity for three new content sources and search clients.
“As customer expectations change rapidly, it is essential that we find innovative solutions to their main problems. Mamba ’22 empowers teams to realize the potential of true AI with a host of new apps, features and enhancements. We keep our clients in the innovation center at SearchUnify. Each new version incorporates periodic comments from our customers. The upgrades that Mamba ’22 brings will be useful in supporting mavens, knowledge managers, customer success teams and community managers, ”said Alok Ramsisaria, CEO at SearchUnify’s parent company, Grazitti Interactive.
Not all automation is AI, and it makes no sense to see artificial intelligence as an underused technology but an overused marketing gimmick. To that end, it’s time to harness real AI as a force for domination and unleash its true potential. This is exactly what Mamba ’22 aims to deliver – Real AI.
SearchUnify is a unified cognitive platform that powers the unification of disparate data silos to create a centralized content repository, an information engine that articulates analytics to monitor KPIs and react to changing trends in real time. It powers several next-generation applications, including Smart chatbot, Escalation predictor, Auxiliary agent, KCS Facilitator and Community help – that enhance and personalize the experience of customers, agents, community managers, knowledge workers and support managers.
Ajay Paul Singh
Marketing Manager, SearchUnify