New Collaboration Leverages Cutting-Edge AI to Streamline Multiple Conversation Channels and Reduce Friction Associated with Costly and Fragmented Customer Touchpoints
SAN DIEGO, August 30, 2022 /PRNewswire/ — Unblu Corp.. and Direct linktoday announced their partnership to enable banks and credit unions to streamline multiple conversation channels and optimize the efficiency of their banking operations.
Unblu, a prime conversational banking solutions provider and Directlink, a proven AI-powered conversational platform, will combine their expertise to provide financial institutions with a unified solution to seize growth opportunities and offer customers and members the tactile, humanized experience they want and expect.
“The time for human + AI has arrived. By merging our best conversational platforms, Unblu and Directlink deliver a purpose-built solution that immediately adds value and enriches the customer experience,” says Marc Vanderpool, Chairman of Directlink. “Together, we are building a connected and smart ecosystem for the future.”
“Taking a phased approach to digital transformation will create costly information silos,” said Lisa-Joseph, President of Unblu – America. “Adopting a single, integrated conversational platform will result in connected interactions that will help financial institutions seize growth opportunities.”
Current and potential customers of both companies can simultaneously benefit from the integration of Unblu’s compliant collaboration platform and innovative Directlink AI-powered chat. This unique partnership will open up opportunities for financial institutions to transform customer service into an engine of growth.
“We understand that banks and credit unions need to do more with less. Our customers come to us to transform their digital channels and break down silos,” said Unblu’s Director of North American Alliances, Jason Karle says, “Unblu’s partnership with Directlink equals 1+1=3, creating a powerful all-in-one offering from a single partner.”
Banks and credit unions looking to accelerate their digital transformation and improve their customer experience through a unified communications strategy can learn more about our collaboration at Unblu.com and Direct link.
Unblu and Directlink exhibit at Jack Henry Connect 2022 From August 29 to September 1 in San Diego – visit our stands, Unblu #626, Directlink #624 to see the new offer in action.
Unblu is revolutionizing the way financial institutions engage and support their customers online. Unblu’s conversational platform helps banks humanize their digital channels with AI, SMS, chat, video, voice and collaboration solutions. More than 160 of the world’s largest banks, credit unions and wealth management companies rely on Unblu to provide them with a secure and compliant platform that increases customer satisfaction, generates revenue and reduces customer support costs. Learn more about the conversational platform best-run financial institutions can’t live without. Visit www.unblu.com.
Directlink is a leading voice + digital banking platform. Powered by conversational artificial intelligence technology, Directlink enables banks and credit unions to design, develop and deploy intelligent virtual assistants across all channels, automating customer service through hyper-personalized, human-like interactions. Directlink offers out-of-the-box integrations and a prebuilt knowledge base to make connecting with your customers easy, simple, and affordable. Visit www.directlink.ai to learn more.